Everything people ask, answered plainly.

ShipTrace is a package tracking service built on printable smart labels. You stick a label on a package, tap it with a phone to start tracking, and the label reports its own position onto one live map as the package travels — across any carrier, with alerts when it arrives and when it does not. It is built for businesses, and every account is set up personally by us.

Put one of our labels on the box and tap it with a modern phone. The tap wakes the label and opens ShipTrace in the browser, you pick the package it is going on, and it is tracking — no app, no pairing, no importing.

No, and that is deliberate. We create your organization and your owner account ourselves, then ship you labels. Ask for access and a person will reply.

Labels are bought by the pack from inside the portal, priced per label against a minimum order, with your own agreed rates applied to your account. Ask us for current pricing.

No. ShipTrace runs in a browser, your team links labels by tapping them, and each trace carries your own reference — a PO number, a job number — typed as you use it. There is no EDI or API project between you and the first tracked box.

No. The label reports on its own and ShipTrace runs in a browser. Nobody at the receiving end installs anything, signs anything, or scans anything.

A printable, paper-thin label with a radio inside. It goes on the outside of a package like any other label and reports the package’s position as it travels. ShipTrace ships two kinds: a cellular label that works out its own position and sends it over the mobile network, and a Bluetooth label that is sighted by the tracking network as it passes readers and phones.

It depends on the label. A cellular label reports its own position and is usually accurate to tens of metres. A Bluetooth label is sighted as it passes readers and phones on the tracking network, which places it within a few hundred. We draw each at its true size and never round a soft claim into a hard one.

A cellular label reports on a twenty-minute interval by default, wherever it has mobile coverage. A Bluetooth label reports when the tracking network hears it, so its sightings cluster around depots, cities and busy corridors rather than arriving on a schedule.

We say so, plainly: "Not reporting since" and the time of the last position we received. A quiet label may be inside a metal container, in a coverage gap, or out of battery, and the label does not tell us which — so neither do we. We never call it expired, and we never fill the gap with a guess.

A consumer item tracker pairs with one person’s phone and account, and is designed for finding your own things. A ShipTrace label is a shipping label: activated with a tap rather than paired, reporting to a portal your whole team watches, with a cellular option that does not depend on passers-by — plus geofence alerts, arrival deadlines, shared views and label inventory. Different job, different tool.

A cellular label reports wherever it has mobile coverage. A Bluetooth label reports wherever the tracking network can hear it — in practice, around depots, cities and busy freight corridors. We currently ship label packs to addresses in the United States.

No. Keep shipping exactly as you do today. ShipTrace runs alongside your carriers and tells you the part their tracking cannot: where the box is between the scans.

All of them, and none in particular. The label travels with the box and reports for itself, so ShipTrace does not connect to any carrier and does not care who is moving the freight. One map covers every carrier you use.

Yes. Any trace can be shared as a live view with an email address, without giving the recipient an account, and a shared link can be revoked at any time. The recipient sees the journey — not your label identifiers, your sites, or anything else in your account.

Only your organization. Every query is scoped to the organization on your account, and the database itself is built to refuse a read that would cross between two customers — it is not left to the application to remember.